Membership and Rewards – Zendesk

Benefits of the Rewards Program

Earn Points with Every Purchase: Accumulate points for every dollar spent.
Exclusive Discounts and Offers: Receive special promotions available only to members.
Birthday Perks: Enjoy a complimentary drink on your birthday.
Early Access to New Products: Be the first to try our new offerings.
Member-Only Events: Invitations to special events and tastings.

How to Sign Up and Start Earning Points

In-Store Sign-Up: Fill out a membership form at the register.
Online Sign-Up: Visit our website and click on the "Join Now" button.
Mobile App Registration: Download our app, create an account, and start collecting points immediately.
Tracking Points: Check your points balance via our website or app.

How to Use Your Points for Discounts and Freebies

Redeem In-Store: Inform the cashier that you’d like to use your points.
Online Redemption: Apply points at checkout on our website or app.
Reward Tiers: Points can be redeemed for various rewards such as free drinks, discounts on merchandise, and more.

FAQ on Reward Redemption

Minimum Points for Redemption: Details on the minimum points required to redeem different rewards.
Expiration of Points: Information on whether points expire and how to keep your account active.
Combining Offers: Can rewards be combined with other promotions or discounts?

Explanation of Different Membership Levels

Bronze Member: 0 - 499 points
- Basic membership benefits.
- Earn 1 point per dollar spent.
Silver Member: 500 - 999 points
- Additional perks such as early access to new products.
- Earn 1.5 points per dollar spent.
- Free small drink on every 10th visit.
Gold Member: 1000+ points
- All benefits of Silver, plus exclusive Gold Member events.
- Earn 2 points per dollar spent.
- Priority customer service and support.
- Special holiday gifts and offers.

Exclusive Perks for Each Tier

Bronze Members: Basic rewards and birthday perks.
Silver Members: Added benefits like early access and increased point accrual.
Gold Members: Premium rewards including exclusive events, priority support, and special gifts.

How to Achieve and Maintain Your Membership Level

Point Accumulation: Track your spending and points to move up tiers.
Annual Review: Membership levels are reviewed annually, and points reset each year.
Bonus Points: Opportunities to earn bonus points through special promotions and events.

Common Questions about the Rewards Program

How do I check my points balance?
- Log into your account on our website or app.
- Visit the "My Account" section.
What should I do if my points are not updating?
- Contact customer service via email or phone for assistance.
Can I transfer points to another member?
- Currently, points are non-transferable.
Are there any fees associated with the rewards program?
- Membership is completely free.

For any other questions or issues regarding the Membership and Rewards program, please reach out to our customer service team: